During the registration process of the Company ID, you will select a passphrase that is only set by you. When needing a password reset you will click on the reset password link on the Company ID login page and enter in your Client User ID and passphrase that you selected during the create a Company ID registration.

If you forget your passphrase, you will have to contact a Customer Support Manager to have your passphrase reset.

No. Your employees can not reset your Company ID password unless you provide them you’re your passphrase.

No you cannot opt out of having a Company ID and Password. This second level of security helps protect you and your client’s data.

Yes it is safe to have one Company ID and password. Your employees will have their own unique login and password to access the software.